LCS: How Did We Do?

We hope that you have found your counselling at Waterloo Community Counselling a helpful experience, and we would like to ask if you could spare a few moments to help us by completing this form. Your feedback and suggestions will help us improve the services we offer. As a charity we rely upon donations and grant funding to provide many of our services and your feedback will help us to share with others why we need their help and support and the difference it can make to peoples’ lives.

Low Cost Service: How did we do?

What is your name (optional)

Your experience of WCC

I came to WCC because... (please tell us in your own words)

How satisfied were you with the care you received from your counsellor?

Please let us know what differences counselling has made to you, and if it has motivated you to make any changes in your life.

If a friend or family member needed help, would you recommend seeing a counsellor at WCC?

Do you feel the main problems that brought you to counselling were addressed in your sessions?

Has WCC helped with any of the following:

Improved mental health and wellbeing

Feeling less lonely or isolated

Coping with difficult feelings

Improved relationships with others (family, friends, children, colleagues)

Feeling more connected to the community

Understanding myself better

Increased confidence & self-esteem

Accessing other services

Any other feedback?

What do you think we could do to improve the service we offer?

Do you have any further feedback, comments or suggestions?

Consent to use your feedback

Your feedback helps us improve our services and shows funders and donors the impact of WCC. By sharing your experience, you can help inspire continued support so we can provide counselling and care for years to come. Thank you!

I give my consent for Waterloo Community Counselling to use my feedback in the following ways:

In appeals and campaigns which help us gain funding and updates to kind donors showing them the impact of our work.
On social media (e.g. Instagram, Facebook, LinkedIn).
On the WCC website.
In printed and online newsletters and publicity materials, including flyers and leaflets.

Please let us know how you would like your feedback to be used:

Keeping in touch with you

I would be happy for a member of the team to contact me to discuss my feedback and find out more about your experience and the difference support has made to you.

If you'd like to keep in touch with WCC, and receive regular newsletters which include case studies, wellbeing tips, information about events as well as fundraising campaigns and activities, please tick here:

Email address for WCC mailing list

This evaluation form doesn’t just help us ensure that we can improve our services, but by sharing your feedback with our funders, donors and others, it can help inspire even more support for WCC so we can continue to provide our counselling and services for many more people for years to come.