New referral
Email address
Other information
We are a parent-led charity, independent from statutory services. We are not commissioned and receive no statutory funding. Our work is shaped directly by families and sustained through community fundraising, grants, and donations.
We provide : * Peer Support * Carer Support * SEND & Education * Financial Guidance * Children
STRM – Referral Criteria & Process
We accept referrals from the following professionals:
• Health professionals • Education • Social care professionals • Voluntary and community organisations • Local Authorities • Other professionals
If eligible, the parent carer will be contacted directly. We aim to process the referral within 5–10 days.
Complete the Referral Form. The referral will be reviewed by our team.
Parent carers may also self-refer if they meet the criteria below.
Referrals can be made for parent carers who:
1. Have a child or young person aged 0–25 with SEND.
2. Live in Southend, Castle Point, or Rochford districts.
Organisation / Service:
Professional Name:
Professional Job Title / Role:
Professional Email Address:
Professional Contact Number:
⚠️ Important: STRM is not a safeguarding service. If you believe a child or adult is at immediate risk of harm, you must follow your own organisation’s safeguarding procedures and statutory guidance before submitting this referral.
Does the family have current involvement with Social Care / Early Help?
-- select --
Yes
No
Are you aware of any safeguarding concerns already open with statutory services?
-- select --
Yes
No
All referrals are handled in line with our Data Protection and Safeguarding Policy.
Consent
I confirm that I have gained parent/carer consent (and the young person’s consent where appropriate) to make this referral.
-- select --
Yes
No
I confirm that I have explained how their information will be used and shared in line with STRM's GDPR and Safeguarding policies.
-- select --
Yes
No
Parent Carer Name:
Parent Carer Contact Number:
Parent Carer Email:
Parent Carer Postcode:
(Please tick all that apply and/or add further detail. This helps us understand the family’s main concerns and the type of support requested. We know challenges often overlap, so please select more than one if relevant.)
Referral Details
Access to local inclusive activities and community resources
Bereavement, loss, or family change
Bullying or school-based concerns
Diagnosis support and navigating waiting lists
Difficulties at home (family stress, routines, boundaries)
Digital exclusion or difficulties with online systems
Domestic abuse or family conflict
Eating challenges (e.g., ARFID, sensory-based food issues)
Education support (SEN provision, EHCPs, school issues)
Emotional or behavioural needs (e.g., emotional regulation)
Experiences of discrimination (e.g., disability, race, gender)
Financial support (benefits, grants, cost-of-living help)
Gender identity and expression
Housing issues or overcrowding
Language or cultural barriers accessing support
Mental health support for children and young people
Parent/carer mental health and carer burnout
Peer-to-peer support (meet other parents and carers with shared experiences)
Sibling support and whole-family impact
Social care guidance and advocacy
Transition support (starting school, moving to secondary, preparing for adulthood)
Understanding SEND, neurodivergence, and disability
(Please outline the main concerns, needs, or support requested — e.g. education, disability, benefits, peer support, or family wellbeing. Also include details of any current or previous services involved, such as school, paediatrician, CAMHS, Social Care,
Reason for Referral & Current Support
By clicking "Send your details to us", you consent to us storing and processing the information you Your information will be stored securely, kept confidential, and only shared where legally required or with your consent.